Seller payout FAQ
Clear answers on the $50 threshold, manual payout timing, payout fees, and monthly active fees.
Sellers can withdraw once a store has at least $50 of available balance in Stripe.
Seller payouts deduct a $0.50 Stripe payout fee unless a legacy waiver applies.
Standard and fees_only stores accrue a $2 monthly active fee. Pro and Studio waive it.
What gets deducted
| Fee type | Who charges it | When it applies |
|---|---|---|
| Stripe processing fee | Stripe | Each sale |
| $0.50 Stripe payout fee | Stripe payout cost passed through by 2DL | Each payout unless a legacy waiver applies |
| $2 monthly active fee | 2DL payout model | Monthly on Standard / fees_only; waived on Pro / Studio |
Monthly active fees are tracked and deducted from the next eligible payout instead of being charged immediately.
FAQ
Seller payouts use a manual threshold model. Once a store has at least $50 available in its connected Stripe balance, the seller can request a withdrawal from the store dashboard. 2DL does not run automatic seller payouts.
The minimum threshold is $50 of available balance in the connected Stripe account for that store. Pending balance does not count until Stripe makes it available.
Seller payouts deduct a $0.50 Stripe payout fee unless a legacy contract waiver applies. Standard plan sellers may also have a $2 monthly active account fee deducted if there is a pending fee for the current period. Pro and Studio waive the monthly active fee.
Yes. Stripe processing fees are separate from the Stripe payout fee. Processing fees are charged by Stripe on each sale. The $0.50 payout fee and any monthly active fee are separate payout-model deductions.
Standard and fees_only stores pay a $2 monthly active account fee. Pro and Studio stores have that fee waived. The fee is tracked monthly and collected from the next eligible payout instead of charging the seller immediately.
Yes. Sellers can open a store, view the Stripe balance section, and request a withdrawal once the available balance meets the threshold and Stripe payouts are enabled.
No. Seller payouts are manual. Sellers request a withdrawal from the store dashboard after the available balance reaches the threshold and Stripe payouts are enabled.
After a payout is created, Stripe still handles the bank transfer timing. Typical arrival is about 2 business days, but actual timing depends on the seller bank account and Stripe processing status.
The balance remains in the connected Stripe account until more funds become available or the seller later reaches the threshold. The seller can still view the balance in the dashboard, but withdraw stays unavailable until the threshold is met.
Need help with a specific store?
If a payout looks stuck or Stripe setup is incomplete, contact support and include the store id, the payout currency, and any error text from the dashboard.